Associates Degree in Computer Programming - Watterson College - Louisville, KY - 1981 to 1983

WORK EXPERIENCE:

OFFICE MANAGER/EXECUTIVE ASSISTANT/CREDENTIALING SPECIALIST

University of Louisville Hospital - Louisville, KY-

September 2003 to November 2014

Responsibilities 

• Worked independently to perform advanced, diversified, and highly sensitive functions for Medical Staff Services (MSS)  
• Insured the continuous development, planning, and implementation of processes 
• Maintained department intranet site, wrote job position procedures for liaisons, secretary, and file clerk; compiled and proofread department reports and filings with governmental agencies; managed incoming expense reports and invoices for approval 
• Assisted in creating new policies and guidelines, forms, and reports with attorneys to ensure that all aspects of credentialing were conducted and performed accordance with regulatory guidelines 
• Responsible for correspondence from the MSS office to medical staff leadership, hospital administration and contractors, and executive offices; coordination, preparation, and follow-through of all committee meetings; accuracy of two credentialing and clinical privileging databases, ensuring that bylaws, rules and regulations, and policies and procedures are in compliance with, and accurately reflect, Joint Commission standards and other regulatory organizations 
• Responsible for oversight of MSS office activities and all aspects of appointments 

Accomplishments 
Became a Certified Professional Credentialing Specialist (CPCS). 
Obtained a HITECH Electronic Health Record Specialist Certificate for training in practice workflow and information management redesign. 
Instrumental in successful Joint Commission accreditation and other regulatory audits during my tenure as well as assuring all Credentialing Specialist were certified.  
The office ran smoothly and I was respected by my co-workers. 
 
Skills Used 
Continued Education, a willingness to learn new things and team work; MS Office Suite (Word, Excel, PowerPoint); Data Entry; Cactus program; Customer Service; Travel Arrangements; Special Events; Meeting set up and minutes; Reports; Projects; and duties as assigned.

EXECUTIVE ASSISTANT (Director of Customer Care),

Charter Communications - Louisville, KY-

July 2002 to July 2003

Responsibilities 
• Managed diversified duties and the coordination of related activities that varying in nature and complexity; created agendas, prepared meeting packages and transcribed meeting minutes; ensured timely and accurate payroll entry, prepared budget, ordered and tracked office supplies, assisted in customer issues and complaint resolution 
• Organized & Planned company special events and charity events, aided and conducted team building activities for department, arranged travel schedules and reservations, managed directors mail, e-mail, calendar, and produced/processed external and interoffice correspondence and reports 
• Interacted with customers, suppliers, and other departments, as liaison 
• Managed time effectively and worked without close supervision to accomplish responsibilities 
 

Accomplishments 
The office ran smoothly and I was respected by my co-workers. Learned a lot about customer service, call center operations, cable television, high-speed internet, and cable services. 
 

Skills Used 
MS Office Suite Programs (Word, Excel, PowerPoint, Outlook, etc.)  
Continued Education, a willingness to learn new things and team work; Data Entry; Customer Service; Travel Arrangements; Special Events; Meeting set up and minutes

OFFICE MANAGER/EXECUTIVE ASSISTANT

Computrex Logistics - Louisville, KY-

July 2001 to June 2002

Responsibilities 
• Prepared proposals, contracts, and expense reports, distributed company-wide emails 
• Managed three assistants, carried out special projects as needed, and planned special events 
• Prepared time sheets/payroll entry, arranged travel schedules and reservations 
• Composed and typed routine correspondence, maintained office supplies and contracts 
• Filed correspondence and other records, gave information to callers and routed calls  
• Prepared/distributed reports and presentations using a variety of software products 
• Contacted carriers for rate requests and shipment status 
• Created agendas, prepared meeting packages and transcribed meeting minutes 
• Scheduled and coordinated meetings held on site, to include maintaining the schedule/calendar 
• Facilitated the smooth flow of information within the organization 
 
Accomplishments 
The office ran smoothly and I was respected by my co-workers. Learned a lot about shipping and the logistics industry. 
 
Skills Used 
MS Office Suite Programs (Word, Excel, PowerPoint, Outlook, etc.)  
Continued Education, a willingness to learn new things and team work; Data Entry; Payroll; Customer Service; Travel Arrangements; Special Events; Meeting set up and minutes; Reports; Projects

PROJECT COORDINATOR, (VP Wastewater Management),

Presnell Associates, Inc. - Louisville, KY-

January 2000 to July 2001

Responsibilities 
• Assisted 13 Engineers with contract writing/editing, revising and updating reports 
• Supervised mass mailings etc., coordinated projects for Wastewater Department 
• Created agendas, prepared meeting packages and transcribed meeting minutes 
• Arranged travel schedules and reservations, prepared reports, made travel arrangements 
• Supervised 2 Receptionist/Clerks, prepared budget and purchase orders for office supplies and other office items, performed audit and compliance functions as requested (audit reports verification, payroll) 
• Produced quarterly newsletters, distributed phones, pagers, and office equipment to executives 
 
Accomplishments 
The office ran smoothly and I was respected by my co-workers. Learned a lot about engineering transportation design, environmental planning, wastewater management, and storm water services. 
 
Skills Used 
MS Office Suite Programs (Word, Excel, PowerPoint, Outlook, etc.); Data Entry; Kronos (payroll); continued education, a willingness to learn new things and team work; Customer Service; Travel Arrangements; Meeting set up and minutes; Numerous digital photo software packages • Outlook Express • PageMaker • Primavera (P3) • Quark XPress • Visio

OFFICE MANAGER/EXECUTIVE ASSISTANT (Sr. VP of Engineering),

Mattel Murray - Murray, KY-

July 1997 to December 2000

Responsibilities 
• Performed administrative tasks for senior management and 14 engineers 
• Supervised and managed time sheets for payroll for engineers and co-op students 
• Created agendas, prepared meeting packages and transcribed meeting minutes 
• Performed department bookkeeping tasks, generated memos of departmental activities 
• Generated presentations utilizing Microsoft word, excel, & PowerPoint, generated purchase orders utilizing blue chip software, and responsible for maintaining good working order of office equipment 
• Arranged travel schedules and reservations 
 
Accomplishments 
The office ran smoothly and I was respected by my co-workers. Learned a lot about how toys are made from start to finish. 
 
Skills Used 
Continued Education, a willingness to learn new things and team work; MS Office Suite (Word, Excel, PowerPoint); Data Entry; Kronos (payroll); Blueprint production, Customer Service; Travel Arrangements; Special Events; Meeting set up and minutes; Reports; Projects; and duties as assigned.

OFFICE MANAGER/BOOKKEEPER (VP Fine Arts & Communication),

WKMS-FM, Murray State University - Murray, KY-

February 1994 to July 1997

Responsibilities 

• Performed bookkeeping tasks (reconciled books to university foundation) 
• Entered donors and pledge amounts utilizing filemaker pro, generated monthly donor and underwriter bills list, maintained station donor and underwriter lists, prepared logs for on -air announcers and special program announcements, and tour guide for station 
• Generated letters, reports; arranged travel schedules and reservations, took phone messages and distributed minutes of meetings for staff, made routine purchases and maintain office supplies 
• Hired/managed MSU student staff, monitored/entered time sheets for payroll  
• Trained new employees in standard office procedures  
• Instrumental in all aspects development/advancement fundraisers throughout the year 
 
Accomplishments 
The office ran smoothly and I was respected by my co-workers. Learned a lot about fundraising, underwriting, grant funding, live broadcasting, and broadcasting from National Public Radio (NPR), American Public Media, Public Radio International (PRI), the BBC, and Associated Press  

Skills Used 
MS Office Suite Programs (Word, Excel, PowerPoint, Outlook, etc.), File Maker Pro • Internet Explorer • Payroll • numerous digital photo software packages • Outlook Express • A host of office machinery and fundraising

SKILLS:

Demonstrated and Excellent:  Oral and written communication. Creativity. Website maintenance. Interpersonal skills.  Computer and office management. Reading and comprehension skills.  Knowledge of state and federal regulations.  Knowledge of accreditation standards.  Independent problem solving and decision making skills.  Ability to maintain confidentiality of all information.  Ability to handle stress and to respond quickly in emergency situations. Face Painting. Team player.

AWARDS:

UofL Hospital Physicians' Choice Award, June 2010

Pillar of Support Award, May 2014, Girl Scouts of Kentuckiana

CERTIFICATIONS:

Certified Professional Credentialing Specialist (CPCS)

November 2006 to December 2015

GROUPS:

KY Association of Medical Staff Services (KAMSS)

September 2003 to Present

National Association of Medical Staff Services (NAMSS)

September 2003 to Present

ADVANCED WORKING KNOWLEDGE OF:
Cactus · File Maker Pro · FrontPage · GroupWise · Internet Explorer · Kronos · MedStaff · Microsoft Office Suite Programs, Siemens NetAccess · numerous digital photo software packages · Outlook Express · PageMaker · Primavera (P3) · Quark XPress · Visio · WordPerfect · A host of office machinery · Fundraising · Radio Broadcasting · Underwriting